Connect Customer Touchpoints

Connect all customer touchpoints in one organized workspace.

Collaboration Features

  • Work together with notes, assignments, and tagging.
  • Share the support load with a workspace where everyone can help.
  • Add private team comments that customers never see.

Customer Insights

  • See complete customer information and history alongside every conversation.
  • See interaction history and customer data in one view without switching systems.
  • View complete conversation history in order without digging through old emails.

Prioritization and Management

  • Focus your team on urgent issues with smart prioritization.
  • Mark tickets as urgent, high, medium, or low to tackle critical issues first.
  • Assign conversations to specific people so nothing gets forgotten.

AI Assistance

  • Generate response drafts and knowledge articles with AI assistance.
  • Generate response drafts based on past tickets and your knowledge base.
  • AI recommends relevant knowledge base articles to include in responses.

Communication Integration

  • Connect email, Facebook, and SMS in minutes, not hours of complicated setup.
  • Consolidate email, Facebook, and SMS so customers can reach you their way.
  • Bring Facebook and SMS conversations into your unified inbox.
  • Connect sales@, support@, and info@ while keeping departmental identity.
  • Collect website inquiries that automatically become tickets.

Workflow Efficiency

  • Control who sees what to keep sensitive info secure.
  • Track leads and ensure timely follow-up with priority tracking.
  • Organize IT, HR, or facilities requests with proper routing.
  • Manage user discussions, feature requests, and feedback centrally.

Reporting and Performance

  • Track progress and organize tickets for better reporting.
  • Track performance and spot trends with clear reporting.
  • Spot patterns in tickets that reveal what to fix or build next.

Customization

  • Use templates for common questions while keeping your brand voice.
  • Create professional responses with our intuitive editor and HTML support.
  • Bookmark important conversations that need extra attention.

Implementation

Before implementing UserDeck's Shared Inbox, the agency struggled with:

UserDeck centralized all communications with clear workflows and smart assignments.

Go live in hours with minimal training and no technical headaches.

Works for solopreneurs to big teams without painful migrations.

Customer Experience

Complete context means problems solved in fewer interactions and happier customers.

Consistent, personal support creates experiences that build loyalty.

Get response drafts using your brand voice, product knowledge, and customer history.