Connect all customer touchpoints in one organized workspace.

• Work together with notes, assignments, and tagging.
• See complete customer information and history alongside every conversation.
• Focus your team on urgent issues with smart prioritization.
• See interaction history and customer data in one view without switching systems.
• Created by people who've handled 500,000+ tickets and know what actually works.
• Connect email and SMS in minutes, not hours of complicated setup.

Track and Manage Communications

• Track leads and ensure timely follow-up with priority tracking.
• Keep all client communications and requirements in one place.
• Organize IT, HR, or facilities requests with proper routing.
• Manage user discussions, feature requests, and feedback centrally.

UserDeck's Shared Inbox

• Before implementing UserDeck's Shared Inbox, the agency struggled with:
• UserDeck centralized all communications with clear workflows and smart assignments.

Enhanced Communication Tools

• Create professional responses with our intuitive editor and HTML support.
• Know when customers read your replies to time follow-ups perfectly.
• Connect sales@, support@, and info@ while keeping departmental identity.
• Collect website inquiries that automatically become tickets.
• Bring Facebook and SMS conversations into your unified inbox.
• Embed knowledge base and support widget with WordPress, Drupal, or simple embed code.
• Use our API and webhooks for custom workflows and automation.

Benefits of Complete Context

• Complete context means problems solved in fewer interactions and happier customers.
• Templates, knowledge base, and workflows help each agent handle more tickets.
• Consistent, personal support creates experiences that build loyalty.
• Spot patterns in tickets that reveal what to fix or build next.