Overview

Created by a team with experience managing over 500,000 support tickets across multiple businesses. We know what works.

Features

  • Customer History: Past conversations and notes—all right there when you need them.
  • Simple API: Works with your existing setup. No complicated migrations.
  • Centralized Dashboard: Connect various email addresses (support@, sales@, billing@) to a single dashboard for streamlined management of all incoming requests.
  • Conversation History: Access complete conversation history in chronological format, giving your team the context needed to provide informed responses.
  • Tracking and Categorization: Track progress and categorize conversations for improved organization and analytics that drive continuous improvement.
  • Document Sharing: Share documents, screenshots, and images directly within tickets to clarify issues and expedite resolution.
  • Article Creation: Author articles with our intuitive WYSIWYG editor that supports HTML and markdown for professional, informative content.
  • Resource Enhancement: Enhance articles with rich text, images, videos, and downloadable files to create comprehensive resources.
  • Revision History: Track article changes with detailed revision history and one-click restoration capabilities to maintain accuracy.
  • Publication Control: Control publication status with draft and publishing features that ensure quality before content goes live.
  • Chatbot Deployment: Deploy your chatbot across your website, support widget, and social channels to provide consistent, automated support wherever your customers need help.
  • Immediate Response: Ensure customers receive immediate responses to their questions any time of day or night, significantly reducing wait times and improving satisfaction.
  • Proactive Engagement: Initiate conversations with website visitors at critical moments, offering assistance and product recommendations that drive engagement and conversions.
  • Support Team Transfer: When conversations require a personal touch, your chatbot intelligently transfers the conversation to your support team with full context preserved.